Refund policy

This Refund and Returns Policy is designed to comply with the Electronic Communications and Transactions Act (ECT Act) and the Consumer Protection Act (CPA) of South Africa. We want to ensure a transparent, fair, and legally compliant experience for all our online shoppers.

1. Defective, Damaged, or Incorrect Goods. 
We pride ourselves on quality, but if something goes wrong, you are fully protected under Section 56 of the Consumer Protection Act.
  • 6-Month Statutory Warranty: All products carry an implied 6-month statutory warranty against defects. If a product is faulty, damaged, or does not match the description, you are entitled to your choice of a repair, replacement, or full refund.
  • Reporting Window: Please inspect your order upon delivery. Report damaged or incorrect items to us via email within 48 hours of delivery to expedite the courier claim process.
  • Return Shipping Cost: We will arrange collection and cover all shipping costs if the return is due to our error, damage in transit, or a manufacturing defect.

2. Exclusions from Refunds & Returns
Please note that the 7-day cooling-off period and general change-of-mind returns do not apply to the following categories:
  • Customised Goods and Special Orders: Products made to your specific, personal measurements or specifications.
  • Digital Products: Downloadable software, electronic vouchers, or digital codes once accessed or revealed.
  • Perishable Items: Goods that are liable to deteriorate or expire rapidly.
3. How to Initiate a Return
To start a return process, please follow these steps:
  1. Send an email to jansen@ickinger.co.za with the subject line: "Return Request - Order #[Insert Order Number]".
  2. Include your full name, contact details, and a brief explanation for the return.
  3. For damaged or defective items, please attach clear photographic or video evidence of the issue.
  4. Our support team will respond within 24 to 48 hours with return delivery instructions and a Return Merchandise Authorisation (RMA) number.
4. Refund Processing Time
  • Inspection: Once your return is received at our facility, it will be inspected to verify its condition.
  • Approval: We will notify you via email whether your refund has been approved or rejected based on the condition of the item.
  • Payout: Approved refunds will be processed back to your original method of payment within 7 to 14 business days. Please note that banking institutions may require additional processing time for the funds to reflect in your account.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an internal error or a confirmed product defect.